Privacy Policy
1. Introduction and scope
Infino AI Inc. ("Infino", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This policy covers all users of our services and addresses both personal data and customer data processed through our search platform, in compliance with GDPR, CCPA, and other regional regulations.
2. Information we collect
Personal information
- Account details (name, email, organization)
- Contact and billing information
- Authentication credentials and security preferences
- Professional information and role-based access settings
Usage and technical data
- Platform engagement patterns and feature interactions
- Query analytics and performance metrics
- System logs and diagnostic information
- Device and network data
Customer data
Infino processes customer-uploaded data strictly as a data processor on behalf of enterprise customers, who maintain full ownership and control over their data.
3. Legal basis for data processing
- Contract performance, processing needed for service delivery
- Legitimate interests, service enhancement, security, operations
- Legal compliance, regulatory obligations
- Consent, for marketing or optional features
4. How we use your information
Service delivery
- Platform provision and operation
- Query processing and analytics
- Technical support and account management
- Access control administration
Platform improvement
- Usage pattern analysis
- Feature development
- Performance optimization
- Security monitoring
5. Data sharing and disclosure
We do not sell personal information. Limited sharing occurs with trusted service providers under confidentiality agreements, when legally required, or during business transfers.
6. Data security measures
Security measures include end-to-end encryption, multi-factor authentication, regular assessments, network monitoring, employee training, and incident response protocols.
7. Data retention
Personal data for active accounts is retained during use; usage data is retained for 2-3 years; customer data is retained per configurable settings. Upon termination, personal data is deleted within 90 days unless legally required.
8. Your privacy rights
You may access, correct, delete, and port your personal data. GDPR/CCPA rights include objecting to processing, restricting use, and withdrawing consent. Contact us via infino.ai/talk to exercise these rights.
9. Cookies and online advertising
Cookies and tracking technologies may associate website activities with personal information held by vendors for marketing purposes. Opt-out options are available through retention.com and rb2b.com/rb2b-gdpr-opt-out.
10. Contact
Privacy Team
Contact: infino.ai/talk
19266 Coastal Highway, Rehoboth Beach, DE 19971, USA